Provider Training
Training Resources for Providers
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MES - Getting Started as a Provider
Provider Course Listing
Start your Provider learning journey here! You can learn about MES, how to access MES, and access and use the Provider Portal. Some of the course materials listed here are also intended for MCO users. Provider and MCO tracks are noted below.
Courses include Videos, User Guides and other downloadable resources. Review the course numbers below, and download the learning resource by clicking the link to the right of the course you need.
Notice: Live Instructor-Led MES Training Ended
Our instructor-led courses have ended. If you didn't make this training, don’t worry, we have recorded versions - look for “Video Course” in the Links section below.
EDI Training video - Managing Service Center Authorizations (Video)
How to Access MES
(Provider and MCO Track)
| Course Number | Course Name | Course Description | Link |
| MES-101 | Medicaid Enterprise System (MES) Overview | Learn what MES is and discover its new terminology, features, and functions, including aid categories and taxonomies. Understand what types of training are available for MES and how to access them. | MES-101 Video Course |
| MES-103 | External MES Users - Accessing the System | Learn how to request access to specific MES modules using various methods based on the module(s). | MES-103 Video Course |
| MES-103 | Reference Guide | Downloadable Reference Guide for PROVIDERS | Reference Guide (PDF) |
| MES-103 | Reference Guide | Downloadable Reference Guide for DMAS Vendors | Reference Guide (PDF) |
| MES-105 | MES Modules: Requesting Additional MES Access on Behalf of External Users | Learn how to request access to specific MES modules using various methods based on the module(s). Downloadable User Guide | User Guide (PDF) |
| MES-109 | MES Modules: Approving MES Access Requests Using ICAM | Learn how to request access to specific MES modules using various methods based on the module(s). Downloadable User Guide | User Guide (PDF) |
How to Enroll as a Provider
(Provider Only Track)
| Course Number | Course Name | Course Description | Link |
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| Getting Started as a Provider | MES introduction for Providers. NEW! | Video | |
| Provider Enrollment Guide | The Provider Enrollment Guide is needed for some Provider courses, and will help with the new enrollment process. | Enrollment Guide (PDF) | |
| PRSS-111 | Provider Enrollment Application | This course introduces the provider enrollment process, identifies the different enrollment types, and provides guidance on the documentation that providers need to prepare prior to enrolling. Then, it shows an overview of what the provider enrollment application looks like and how to submit a provider enrollment application. It also identifies the available training resources. Video Course |
PRSS-111 Video Course |
| PRSS-112 | Individual within a Group Enrollment Overview | This video will walk you through how to enroll a new Individual within a group provider and register to use the portal. | PRSS-112 Video Course |
| PRSS-113 | Individual Enrollment Overview | This video will walk you through how to enroll a new Individual provider and register to use the portal. | PRSS-113 Video Course |
| PRSS-114 | ORP Enrollment Overview | This video will walk you through how to enroll a new Ordering, Rendering, and Prescribing provider and register to use the portal. | PRSS-114 Video Course |
| PRSS-115 | Group Enrollment Overview | This video will walk you through how to enroll a new Group provider and register to use the portal. | PRSS-115 Video Course |
| PRSS-116 | Facility/Organization Enrollment Overview | This video will walk you through how to enroll a new Facility/Organization provider and register to use the portal. | PRSS-116 Video Course |
| PRSS-117 | Atypical Enrollment Overview | This video will walk you through how to enroll a new Atypical provider and register to use the portal. | PRSS-117 Video Course |
| PRSS-122 | Enrollment Revalidation – Providers | After completing this course, Providers will know how to revalidate their enrollments. | PRSS-122 Video Course |
How to Use the Provider Portal
(Provider Only Track)
| Course Number | Course Name | Course Description | Link |
| PRSS-120 | Provider Portal Overview | After completing this course, Provider Account Holders and Provider Delegates will know how to troubleshoot registration issues, access and navigate the Provider Portal, and maintain provider information. Video Course |
PRSS-120 Video Course |
| PRSS-120 | Provider Portal Overview | After completing this course, Provider Account Holders and Provider Delegates will know how to troubleshoot registration issues, access and navigate the Provider Portal, and maintain provider information. | User Guide (PDF) |
| PRSS-121 | Provider Portal Overview | After completing this course, Provider Account Holders and Provider Delegates will know how to troubleshoot registration issues, access and navigate the Provider Portal, and maintain provider information. | PRSS-121 Video Course |
| PRSS-121 | User Guide | Downloadable Provider Portal User Guide | User Guide (PDF) |
| PRSS-118 | Introduction to Provider and MCO Portal Delegate Management | This virtual informational session is for Provider Portal and/or MCO Portal roles who set up delegate role assignments. Recorded Video Course |
Video Course |
| PRSS-118 | User Guide | Downloadable Provider Portal User Guide | User Guide (PDF) |
How to Use the MCO Portal
(MCO Only Track)
| Course Number | Course Name | Course Description | Link |
| PRSS-110 | MCO Portal Overview | After completing this course MCO analysts and delegates will know how to access the MCO Portal and navigate the MCO Portal to perform business transactions. | PRSS-110 Video Course |
| PRSS-110 | User Guide | Downloadable MCO Portal User Guide | User Guide (PDF) |
| PRSS-118 | Introduction to Provider and MCO Portal Delegate Management | This virtual informational session is for Provider Portal and/or MCO Portal roles who set up delegate role assignments. Recorded Video Course |
Video Course |
| PRSS-118 | User Guide | Downloadable Provider Portal User Guide | User Guide (PDF) |
28OCT22
