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Kepro, the service authorization contractor, will be upgrading their Atrezzo system to Atrezzo Next Generation (ANG) effective June 26, 2023. The upgrade provides users with a new look and feel that is highly intuitive and user-friendly. Kepro will be providing live virtual trainings for all providers outlined on Kepro’s website here.

ANG’s update includes enhanced security features and will now require providers to log in with multi-factor authentication (MFA). The goal of MFA is to provide a multi-layered security defense system. 

What is Multi-Factor Authentication

Multi-factor authentication is an authentication method that requires users to verify identity using multiple independent methods. MFA implements additional credentials such as a PIN sent via email or text, or a verification call made to a pre-registered phone number. 

Kepro will provide several trainings to providers on what is required in order to log in and submit cases successfully. The training schedule is included at the end of this bulletin.

Medical Providers - Current Existing Users – Actions Needed Now

On June 26, 2023 Kepro will launch ANG for the current medical providers. After logging in with your current credentials, current users will only need to complete MFA registration for the new portal.  You will utilize your existing username and password.   This will be a one-time registration process for MFA.

Kepro Training Schedule for Current Existing Medical Provider Portal Users

Training for current medical providers begins June 5th, 2023, and registration is now open. The ANG Training Schedule is at the end of this bulletin. The live recorded sessions will be posted on Kepro’s website. 

ANG Provider Portal Administrator and System Training will be recorded and posted to the Kepro website after the trainings have completed.

Training in Early October Will Be Conducted for Providers Who Will Use ANG starting November 1, 2023

Detailed instructions will come in September 2023, with training opportunities in early October.

With the Magellan BHSA close out, all Behavioral Health providers must be fully registered in Gainwell’s PRSS prior to registering in Kepro’s ANG.  It is very important to assure accurate EFT information is on your provider file prior to November 1, 2023, in order to continue receiving payments.  For additional information related to EFT, please see the Medicaid Bulletin dated May 18, 2023.

BH and other medical providers will register in Kepro’s ANG system starting in October. BH providers should not attempt to register at this time.

Kepro ANG Provider Portal Training for Current Medical Providers

Module 1 – Provider Portal Administrator Training

30-minute session; 7 sessions; all times below are EST

This training will be for provider administrators who will be responsible for registering in the provider portal, adding and managing users for local management, and adding additional facilities/locations for all assigned users.

Module 2 – Provider Portal System Training
60-minute session; 13 sessions; all times below are EST

This training will be for all users to learn how to submit a request, how to manage a request once submitted, and all system functionalities.

For questions regarding system training, please contact training@kepro.com 

For ANG Technical assistance only, please contact (do not include PHI):  VAproviderissues@kepro.com and do not include Protected Health Information (PHI).