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Third Temporary Extension of COVID-19 Telemedicine Flexibilities for Prescription of Controlled Medications

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Bulletin
Effective Date:

To:
All Behavioral Health Providers
From:
Cheryl J. Roberts, Director Department of Medical Assistance Services (DMAS)

The purpose of this bulletin is to notify providers of the additional extension of telemedicine flexibilities for the prescribing of controlled substances by the Drug Enforcement Administration (DEA).

As a result of the COVID-19 Public Health Emergency (PHE), certain exceptions were put in place by DEA that allowed for the prescribing of controlled medications via telemedicine encounters even when the prescribing practitioner had not conducted an in-person medical evaluation of the member. These telemedicine flexibilities authorized practitioners to prescribe schedule II-V controlled medications via audio-video telemedicine encounters, including schedule III-V narcotic controlled medications approved by the Food and Drug Administration for maintenance and withdrawal management treatment of opioid use disorder via audio-only telemedicine encounters, provided that such prescriptions otherwise comply with the requirements outlined in DEA guidance documents, DEA regulations, and applicable Federal and State Law. 

In March 2023, DEA promulgated two notices of proposed rule making in the Federal Register which proposed to expand patient access to prescriptions for controlled medications via telemedicine encounters. The comment period for these two notices generated more than 39.000 responses. In May 2023, DEA and the Department of Health and Human Services (HHS) issued the first temporary extension which extended the full set of telemedicine flexibilities regarding the prescribing of controlled medications as had been in place under the COVID-19 PHE. This was proceeded by a second temporary extension that was issued in October 2023, lasting until the end of 2024.

With the deadline of the second temporary extension approaching, DEA and HHS have issued a third temporary extension of the telemedicine flexibilities that will expire on December 31, 2025 to ensure a smooth transition for patients and practitioners that have come to rely on the availability of telemedicine for controlled medication prescriptions. This additional time will allow DEA (and also HHS, for rules that must be issued jointly) to promulgate proposed and final regulations that are consistent with public health and safety, and that also effectively mitigate the risk of possible diversion. Furthermore, this Third Temporary Rule will allow adequate time for providers to come into compliance with any new standards or safeguards eventually adopted in a final set of regulations.

For more Information, please visit:

Substance Abuse and Mental Health Services Administration Announcement: DEA and HHS Extend Telemedicine Flexibilities through 2025 | SAMHSA.

Federal Register posting: Federal Register: Third Temporary Extension of COVID-19 Telemedicine Flexibilities for Prescription of Controlled Medications.

To avoid disruption to claims payment through FFS and the MCOs providers must periodically check the DMAS provider portal, also known as the Provider Services Solution (PRSS), to ensure that the provider's enrollment, contact information, and license information is up to date, for all of the provider's respective service locations. Under federal rules, MCOs and DMAS are prohibited from paying claims to network providers who are not enrolled in PRSS. Additional information is provided on the MCO Provider Network Resources webpage and includes links to resources, tutorials and contact information to reach Gainwell with any provider enrollment or revalidation related questions.  Dental providers should continue to enroll directly through the DMAS Dental Benefits Administrator, DentaQuest.

PROVIDER CONTACT INFORMATION & RESOURCES

Virginia Medicaid Web Portal Automated Response System (ARS)

Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice.

https://vamedicaid.dmas.virginia.gov/

Medicall (Audio Response System)

Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice.

1-800-884-9730 or 1-800-772-9996

Provider Appeals

DMAS launched an appeals portal in 2021. You can use this portal to file appeals and track the status of your appeals. Visit the website listed for appeal resources and to register for the portal.

https://www.dmas.virginia.gov/appeals/

Managed Care Programs

Cardinal Care Managed Care and Program of All-Inclusive Care for the Elderly (PACE).   In order to be reimbursed for services provided to a managed care enrolled individual, providers must follow their respective contract with the managed care plan/PACE provider.  The managed care plan may utilize different guidelines than those described for Medicaid fee-for-service individuals.

Cardinal Care Managed Care

https://www.dmas.virginia.gov/for-providers/managed-care/cardinal-care-…

PACE

Program of All-inclusive Care (virginia.gov)

Provider Enrollment

In-State: 804-270-5105

Out of State Toll Free: 888-829-5373

Email: VAMedicaidProviderEnrollment@gainwelltechnologies.com

Provider HELPLINE

Monday–Friday 8:00 a.m.-5:00 p.m.  For provider use only, have Medicaid Provider ID Number available.

1-804-786-6273

1-800-552-8627

Aetna Better Health of Virginia 

https://www.aetnabetterhealth.com/virginia/providers/index.html

 1-800-279-1878

 

Anthem HealthKeepers Plus 

http://www.anthem.com/

1-800-901-0020

 

Molina Complete Care

 

1-800-424-4524 

https://www.molinahealthcare.com/providers/va/medicaid/home.aspx

 

Sentara Community Plan

1-800-881-2166 https://www.sentarahealthplans.com/providers

 

United Healthcare 

www.uhcprovider.com/

1-844-284-0149

 

Dental Provider

DentaQuest

1-888-912-3456 

Fee-for-Service (POS)

Prime Therapeutics 

 

https://www.virginiamedicaidpharmacyservices.com/

1-800-424-4046

Acentra Health

Behavioral Health and Medical Service Authorizations

https://vamedicaid.dmas.virginia.gov/sa

1-804-622-8900