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New Case Management Service for Persons with Traumatic Brain Injury

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Bulletin
Effective Date:

To:
All Service Providers, Contracted Managed Care Organizations and Contracted Service Administrators
From:
Cheryl J. Roberts, Director Department of Medical Assistance Services

The Virginia Acts of the Assembly, 2022 Special Session I, HB680 directed the Department of Medical Assistance Services (DMAS) to implement a new case management service for individuals with severe traumatic brain injury in the Medicaid program.  DMAS is pleased to announce that a new case management service designed to support members who have sustained a traumatic brain injury on or after the age of 18 will soon be available.

Brain Injury Services Case Management is designed to provide service coordination and person-centered planning with members who have sustained a traumatic brain injury.  Brain Injury Case Management Services are defined in a pending provider manual supplement that is currently posted for a second public comment period on the Virginia Regulatory Town Hall website HERE. This new provider manual supplement is scheduled to be finalized and published online by DMAS by September 30, 2023. Services delivery will begin after the manual is finalized.  Prospective providers may submit enrollment applications to the Medicaid Enterprise Solutions (MES) provider enrollment portal beginning on August 1, 2023.  For more information on how to enroll as a provider please refer to the MES portal HERE.

Brain Injury Services Case Management is not part of a Medicaid waiver or specifically affiliated with any set of existing DMAS service systems. 

“Case management” means a service that includes the following activities:

  • Assessing and planning services
  • Linking the individual to services and supports identified in the individual support plan; assisting the individual directly for the purpose of locating, developing, or obtaining needed services and resources.
  • Coordinating services and service planning with other agencies and providers involved with the individual; enhancing community integration.
  • Making collateral contacts to promote the implementation of the individual support plan and community integration.
  • Monitoring the individual to assess ongoing progress and ensuring that authorized services are delivered; and
  • Educating and counseling the individual, family or legal representative to guide them to develop supportive relationships that promote the individual support plan for the direct benefit of the individual.

Please refer to the DMAS Brain Injury Services website HERE for more details on services including the service specific training dates to be scheduled  between July and  October of 2023.  DMAS will post official program policy in a pending provider manual supplement.

 

PROVIDER CONTACT INFORMATION & RESOURCES

Virginia Medicaid Web Portal Automated Response System (ARS)

Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice.

https://vamedicaid.dmas.virginia.gov/

Medicall (Audio Response System)

Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice.

1-800-884-9730 or 1-800-772-9996

Acentra Health

Service authorization information for fee-for-service members.

 

 

https://dmas.kepro.com/

 

Provider Appeals

DMAS launched an appeals portal in 2021. You can use this portal to file appeals and track the status of your appeals. Visit the website listed for appeal resources and to register for the portal.

https://www.dmas.virginia.gov/appeals/

Managed Care Programs

Medallion 4.0, Commonwealth Coordinated Care Plus (CCC Plus), and Program of All-Inclusive Care for the Elderly (PACE).  In order to be reimbursed for services provided to a managed care enrolled individual, providers must follow their respective contract with the managed care plan/PACE provider.  The managed care plan may utilize different guidelines than those described for Medicaid fee-for-service individuals.

Medallion 4.0

http://www.dmas.virginia.gov/#/med4

CCC Plus

http://www.dmas.virginia.gov/#/cccplus

PACE

http://www.dmas.virginia.gov/#/longtermprograms

Magellan Behavioral Health

Behavioral Health Services Administrator, check eligibility, claim status, service limits, and service authorizations for fee-for-service members.

www.MagellanHealth.com/Provider

www.magellanofvirginia.com, email: VAProviderQuestions@MagellanHealth.com,or

Call: 1-800-424-4046

Provider Enrollment

In-State: 804-270-5105

Out of State Toll Free: 888-829-5373

Email: VAMedicaidProviderEnrollment@gainwelltechnologies.com

Provider HELPLINE

Monday–Friday 8:00 a.m.-5:00 p.m.  For provider use only, have Medicaid Provider ID Number available.

1-804-786-6273

1-800-552-8627

Aetna Better Health of Virginia

www.aetnabetterhealth.com/Virginia

 1-855-270-2365

 1-866-386-7882 (CCC+)

Anthem HealthKeepers Plus

www.anthem.com/vamedicaid

1-833-207-3120

1-833-235-2027 (CCC+)

Molina Complete Care

 

1-800-424-4524 (CCC+)

1-800-424-4518 (M4)

Optima Family Care

1-800-643-2273

1-844-374-9159 (CCC+)

 www.optimahealth.com/medicaid

United Healthcare

www.Uhccommunityplan.com/VA

www.myuhc.com/communityplan

1-844-284-0149

1-855-873-3493 (CCC+)

Dental Provider

DentaQuest

1-888-912-3456