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Updated Provider Enrollment Requirements- Effective July 1, 2025

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Bulletin
Effective Date:

To:
All Providers participating in the Virginia Medical Assistance Programs and Medicaid Managed Care Organizations (MCOs)
From:
Cheryl Roberts, Director Department of Medical Assistance Services (DMAS)

The Department of Medical Assistance Services (DMAS) is clarifying its provider enrollment procedures, effective July 1, 2025, to ensure alignment with current program policy as outlined in Chapter 2 of all DMAS program manuals.

These updates will immediately impact:

  • Start and end dates of program participation

  • License-based disenrollment processes

Historically, DMAS allowed a 90-day grace period following license expiration before terminating a provider’s enrollment agreement. Beginning July 1, 2025, this grace period will no longer be available as this causes a delay in providers having the appropriate enrollment and consequently, claims are affected by this delay.  Beginning July 1, 2025, this grace period will no longer apply. All new or returning providers will now be enrolled in the DMAS provider system, known as PRSS, based on the month they apply or request reinstatement after any lapse in PRSS enrollment participation.

To be eligible for reimbursement from DMAS and its contracted entities including MCOs, all providers who furnish, order, or prescribe items or services must ensure that the provider’s:

  • Enrollment is current and active for all service locations and provider types,

  • Services provided and billed align with the PRSS enrolled provider type and specialty,

  • Licensure and certification is active in PRSS for the provider’s type and specialty,

  • Services are billed as rendered, under the rendering provider’s NPI, and 

  • Claims satisfy all requirements for billing, rendering, servicing, ordering, referring, and prescribing providers.

Under federal rules, MCOs and DMAS are prohibited from paying claims to network providers who are not enrolled in PRSS in the correct provider type and specialty for the types of services billed. As a reminder, courtesy notices are sent 90, 60, and 30 days prior to license expiration to help support continuous enrollment. 

Additional information on how to verify and update provider enrollment and license information in PRSS is provided below, including helpful contact information for any related questions or concerns.

To avoid disruption to claims payment through FFS and the MCOs providers must periodically check the DMAS provider portal, also known as the Provider Services Solution (PRSS), to ensure that the provider's enrollment, contact information, and license information is up to date, for all of the provider's respective service locations. Under federal rules, MCOs and DMAS are prohibited from paying claims to network providers who are not enrolled in PRSS. Additional information is provided on the MCO Provider Network Resources webpage and includes links to resources, tutorials and contact information to reach Gainwell with any provider enrollment or revalidation related questions.  Dental providers should continue to enroll directly through the DMAS Dental Benefits Administrator, DentaQuest.

PROVIDER CONTACT INFORMATION & RESOURCES

Virginia Medicaid Web Portal Automated Response System (ARS)

Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice.

https://vamedicaid.dmas.virginia.gov/

Medicall (Audio Response System)

Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice.

1-800-884-9730 or 1-800-772-9996

Provider Appeals

DMAS launched an appeals portal in 2021. You can use this portal to file appeals and track the status of your appeals. Visit the website listed for appeal resources and to register for the portal.

https://www.dmas.virginia.gov/appeals/

Managed Care Programs

Cardinal Care Managed Care and Program of All-Inclusive Care for the Elderly (PACE).   In order to be reimbursed for services provided to a managed care enrolled individual, providers must follow their respective contract with the managed care plan/PACE provider.  The managed care plan may utilize different guidelines than those described for Medicaid fee-for-service individuals.

Cardinal Care Managed Care

https://www.dmas.virginia.gov/for-providers/managed-care/cardinal-care-…

PACE

Program of All-inclusive Care (virginia.gov)

Provider Enrollment

In-State: 804-270-5105

Out of State Toll Free: 888-829-5373

Email: VAMedicaidProviderEnrollment@gainwelltechnologies.com

Provider HELPLINE

Monday–Friday 8:00 a.m.-5:00 p.m.  For provider use only, have Medicaid Provider ID Number available.

1-804-786-6273

1-800-552-8627

Aetna Better Health of Virginia 

https://www.aetnabetterhealth.com/virginia/providers/index.html

 1-800-279-1878

 

Anthem HealthKeepers Plus 

http://www.anthem.com/

1-800-901-0020

 

Humana Healthy Horizons

Provider Services Call Center

1-844-881-4482 (TTY: 711)

https://provider.humana.com/medicaid/virginia-medicaid

Molina Complete Care

 

1-800-424-4518

https://www.molinahealthcare.com/providers/va/medicaid/home.aspx

 

Sentara Community Plan

1-800-881-2166 https://www.sentarahealthplans.com/providers

 

United Healthcare 

www.uhcprovider.com/

1-844-284-0149

 

Acentra Health

Behavioral Health and Medical Service Authorizations

https://vamedicaid.dmas.virginia.gov/sa

1-804-622-8900 

Dental Provider

DentaQuest

1-888-912-3456 

Fee-for-Service (POS)

Prime Therapeutics 

 

https://www.virginiamedicaidpharmacyservices.com/

1-800-932-6648