Update to Chapter 5, Correction Regarding MCO Payment Rates
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The purpose of this memorandum is to notify providers of a correction to Chapter V of all Provider Manuals. Chapter V has been corrected to remove language that incorrectly stated that managed care organizations (MCOs) must reimburse practitioners for all services at rates no less than the Medicaid Fee-for-Service (FFS) fee schedule. Reimbursement is part of the provider’s negotiated contract with each MCO. Only a few services are subject to a minimum fee schedule, as outlined in Chapter 12 of the Department’s Cardinal Care Managed Care Contract, as updated and available on the DMAS website at https://www.dmas.virginia.gov/for-providers/cardinal-care-providers/cardinal-care-managed-care/. Federal rules allow MCOs to contract and reimburse providers in a manner that promotes high quality, value-based care. Contact the managed care organization directly for any questions about reimbursement, value-based payments, and billing guidelines. To avoid disruption to claims payment through FFS and the MCOs providers must periodically check the DMAS provider portal, also known as the Provider Services Solution (PRSS), to ensure that the provider's enrollment, contact information, and license information is up to date, for all of the provider's respective service locations. Under federal rules, MCOs and DMAS are prohibited from paying claims to network providers who are not enrolled in PRSS. Additional information is provided on the MCO Provider Network Resources webpage and includes links to resources, tutorials and contact information to reach Gainwell with any provider enrollment or revalidation related questions. Dental providers should continue to enroll directly through the DMAS Dental Benefits Administrator, DentaQuest. Virginia Medicaid Web Portal Automated Response System (ARS) Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice. Medicall (Audio Response System) Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice. 1-800-884-9730 or 1-800-772-9996 Provider Appeals DMAS launched an appeals portal in 2021. You can use this portal to file appeals and track the status of your appeals. Visit the website listed for appeal resources and to register for the portal. Managed Care Programs Cardinal Care Managed Care and Program of All-Inclusive Care for the Elderly (PACE). In order to be reimbursed for services provided to a managed care enrolled individual, providers must follow their respective contract with the managed care plan/PACE provider. The managed care plan may utilize different guidelines than those described for Medicaid fee-for-service individuals. Cardinal Care Managed Care https://www.dmas.virginia.gov/for-providers/managed-care/cardinal-care-… PACE Provider Enrollment In-State: 804-270-5105 Out of State Toll Free: 888-829-5373 Email: VAMedicaidProviderEnrollment@gainwelltechnologies.com Provider HELPLINE Monday–Friday 8:00 a.m.-5:00 p.m. For provider use only, have Medicaid Provider ID Number available. 1-804-786-6273 1-800-552-8627 Aetna Better Health of Virginia https://www.aetnabetterhealth.com/virginia/providers/index.html 1-800-279-1878 Anthem HealthKeepers Plus 1-800-901-0020 Humana Healthy Horizons Provider Services Call Center 1-844-881-4482 (TTY: 711) Sentara Community Plan 1-800-881-2166 https://www.sentarahealthplans.com/providers United Healthcare 1-844-284-0146 Acentra Health Behavioral Health and Medical Service Authorizations https://vamedicaid.dmas.virginia.gov/sa 1-804-622-8900 Dental Provider DentaQuest 1-888-912-3456 Fee-for-Service (POS) Prime Therapeutics https://www.virginiamedicaidpharmacyservices.com/ 1-800-932-6648 The purpose of this memorandum is to notify providers of a correction to Chapter V of all Provider Manuals. Chapter V has been corrected to remove language that incorrectly stated that managed care organizations (MCOs) must reimburse practitioners for all services at rates no less than the Medicaid Fee-for-Service (FFS) fee schedule. Reimbursement is part of the provider’s negotiated contract with each MCO. Only a few services are subject to a minimum fee schedule, as outlined in Chapter 12 of the Department’s Cardinal Care Managed Care Contract, as updated and available on the DMAS website at https://www.dmas.virginia.gov/for-providers/cardinal-care-providers/cardinal-care-managed-care/. Federal rules allow MCOs to contract and reimburse providers in a manner that promotes high quality, value-based care. Contact the managed care organization directly for any questions about reimbursement, value-based payments, and billing guidelines. To avoid disruption to claims payment through FFS and the MCOs providers must periodically check the DMAS provider portal, also known as the Provider Services Solution (PRSS), to ensure that the provider's enrollment, contact information, and license information is up to date, for all of the provider's respective service locations. Under federal rules, MCOs and DMAS are prohibited from paying claims to network providers who are not enrolled in PRSS. Additional information is provided on the MCO Provider Network Resources webpage and includes links to resources, tutorials and contact information to reach Gainwell with any provider enrollment or revalidation related questions. Dental providers should continue to enroll directly through the DMAS Dental Benefits Administrator, DentaQuest. Virginia Medicaid Web Portal Automated Response System (ARS) Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice. Medicall (Audio Response System) Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice. 1-800-884-9730 or 1-800-772-9996 Provider Appeals DMAS launched an appeals portal in 2021. You can use this portal to file appeals and track the status of your appeals. Visit the website listed for appeal resources and to register for the portal. Managed Care Programs Cardinal Care Managed Care and Program of All-Inclusive Care for the Elderly (PACE). In order to be reimbursed for services provided to a managed care enrolled individual, providers must follow their respective contract with the managed care plan/PACE provider. The managed care plan may utilize different guidelines than those described for Medicaid fee-for-service individuals. Cardinal Care Managed Care https://www.dmas.virginia.gov/for-providers/managed-care/cardinal-care-… PACE Provider Enrollment In-State: 804-270-5105 Out of State Toll Free: 888-829-5373 Email: VAMedicaidProviderEnrollment@gainwelltechnologies.com Provider HELPLINE Monday–Friday 8:00 a.m.-5:00 p.m. For provider use only, have Medicaid Provider ID Number available. 1-804-786-6273 1-800-552-8627 Aetna Better Health of Virginia https://www.aetnabetterhealth.com/virginia/providers/index.html 1-800-279-1878 Anthem HealthKeepers Plus 1-800-901-0020 Humana Healthy Horizons Provider Services Call Center 1-844-881-4482 (TTY: 711) Sentara Community Plan 1-800-881-2166 https://www.sentarahealthplans.com/providers United Healthcare 1-844-284-0146 Acentra Health Behavioral Health and Medical Service Authorizations https://vamedicaid.dmas.virginia.gov/sa 1-804-622-8900 Dental Provider DentaQuest 1-888-912-3456 Fee-for-Service (POS) Prime Therapeutics https://www.virginiamedicaidpharmacyservices.com/ 1-800-932-6648
The purpose of this memorandum is to notify providers of a correction to Chapter V of all Provider Manuals. Chapter V has been corrected to remove language that incorrectly stated that managed care organizations (MCOs) must reimburse practitioners for all services at rates no less than the Medicaid Fee-for-Service (FFS) fee schedule.
Reimbursement is part of the provider’s negotiated contract with each MCO. Only a few services are subject to a minimum fee schedule, as outlined in Chapter 12 of the Department’s Cardinal Care Managed Care Contract, as updated and available on the DMAS website at https://www.dmas.virginia.gov/for-providers/cardinal-care-providers/cardinal-care-managed-care/.
Federal rules allow MCOs to contract and reimburse providers in a manner that promotes high quality, value-based care. Contact the managed care organization directly for any questions about reimbursement, value-based payments, and billing guidelines.
To avoid disruption to claims payment through FFS and the MCOs providers must periodically check the DMAS provider portal, also known as the Provider Services Solution (PRSS), to ensure that the provider's enrollment, contact information, and license information is up to date, for all of the provider's respective service locations. Under federal rules, MCOs and DMAS are prohibited from paying claims to network providers who are not enrolled in PRSS. Additional information is provided on the MCO Provider Network Resources webpage and includes links to resources, tutorials and contact information to reach Gainwell with any provider enrollment or revalidation related questions. Dental providers should continue to enroll directly through the DMAS Dental Benefits Administrator, DentaQuest.
Virginia Medicaid Web Portal Automated Response System (ARS) Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice. | |
Medicall (Audio Response System) Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice. | 1-800-884-9730 or 1-800-772-9996 |
Provider Appeals DMAS launched an appeals portal in 2021. You can use this portal to file appeals and track the status of your appeals. Visit the website listed for appeal resources and to register for the portal. | |
Managed Care Programs Cardinal Care Managed Care and Program of All-Inclusive Care for the Elderly (PACE). In order to be reimbursed for services provided to a managed care enrolled individual, providers must follow their respective contract with the managed care plan/PACE provider. The managed care plan may utilize different guidelines than those described for Medicaid fee-for-service individuals. | |
Cardinal Care Managed Care | https://www.dmas.virginia.gov/for-providers/managed-care/cardinal-care-… |
PACE | |
Provider Enrollment | In-State: 804-270-5105 Out of State Toll Free: 888-829-5373 Email: VAMedicaidProviderEnrollment@gainwelltechnologies.com |
Provider HELPLINE Monday–Friday 8:00 a.m.-5:00 p.m. For provider use only, have Medicaid Provider ID Number available. | 1-804-786-6273 1-800-552-8627 |
Aetna Better Health of Virginia | https://www.aetnabetterhealth.com/virginia/providers/index.html 1-800-279-1878
|
Anthem HealthKeepers Plus | 1-800-901-0020
|
Humana Healthy Horizons Provider Services Call Center | 1-844-881-4482 (TTY: 711) |
Sentara Community Plan | 1-800-881-2166 https://www.sentarahealthplans.com/providers
|
United Healthcare | 1-844-284-0146
|
Acentra Health Behavioral Health and Medical Service Authorizations | https://vamedicaid.dmas.virginia.gov/sa 1-804-622-8900 |
Dental Provider DentaQuest | 1-888-912-3456 |
Fee-for-Service (POS) Prime Therapeutics
| https://www.virginiamedicaidpharmacyservices.com/ 1-800-932-6648 |