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Updated Risk Screening Requirements for Skilled Nursing Facility and Hospice Providers Effective December 1, 2025

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Bulletin
Effective Date:

To:
All Skilled Nursing Facility and Hospice
From:
Cheryl J. Roberts, Director Department of Medical Assistance Services (DMAS)

The purpose of this bulletin is to address changes to the risk-based screening and enrollment requirements for Skilled Nursing Facility (SNF) and Hospice providers enrolled with the Department of Medical Assistance Services (DMAS). 

In accordance with Section 6401(a) of the Affordable Care Act (ACA), the Centers for Medicare and Medicaid Services (CMS) requires all state Medicaid agencies to screen and enroll and periodically revalidate providers in accordance with standards explained in the Code of Federal Regulations (CFR), at 42 CFR § 455 Subpart E. 

Updated Screening Activities by Risk Level 

All providers are screened in accordance with federally mandated requirements prior to the approval or renewal of their participation in Virginia Medicaid by DMAS. In addition to initial risk-based screening, DMAS performs monthly screening of all participating providers, as well as a comprehensive screening at the time of revalidation.

The screening measures required vary by categorical risk level, as defined by federal guidelines—limited, moderate, or high.

As part of recent federal updates, CMS has revised risk-based screening and enrollment requirements, stipulating that Skilled Nursing Facility (SNF) and Hospice providers must undergo:

  • High-risk screening for initial enrollment, re-enrollment, and changes in ownership

  • Moderate-risk screening for revalidations

A summary of these changes is included in the table below. All providers are required to revalidate at least every five years.

Effective December 1, 2025, DMAS will implement these mandatory updates to align with CMS directives.

Screening Activities by Risk Level

Limited Risk

Moderate Risk

High Risk

  • Verification that a provider or supplier meets any applicable Federal regulations, or State requirements for the provider or supplier type prior to making an enrollment determination. 

  • Verification that a provider or supplier meets applicable licensure requirements; and 

  • Federal and State database checks on a pre- and post-enrollment basis to ensure that providers and suppliers continue to meet the enrollment criteria for their provider/supplier type and that they are not excluded from providing services in federally funded programs.

ü

ü

ü

  • Unannounced pre-and/or post-enrollment site visits to confirm accuracy of information submitted in the provider’s application. 

Not Applicable

ü

ü

  • Criminal background check(s) and submission of fingerprints of the provider, including person with a 5% or more ownership interest.

Not Applicable

Not Applicable

ü

Note: Although Skilled Nursing Facilities (SNFs) will be classified as “High Risk” effective December 1, 2025, and subject to associated screening requirements, the Medicare revalidation application deadline for all SNFs has been extended from August 1, 2025, to January 1, 2026.

DMAS strongly encourages Skilled Nursing Facility (SNF)and Hospice providers to ensure their Medicare enrollment records are current. When a provider’s Medicare enrollment information is accurate and aligned with the details in their PRSS Medicaid enrollment application, DMAS may rely on the site visits and screening activities previously conducted by Medicare.

Additional information regarding screening and enrollment can be found on the DMAS Medicaid Enterprise System (MES) provider webpage

For direct assistance, please contact DMAS’s provider enrollment vendor, Gainwell via email at virginiaproviderenrollment@gainwelltechnologies.com 1-888-829-5373.

To avoid disruption to claims payment through FFS and the MCOs providers must periodically check the DMAS provider portal, also known as the Provider Services Solution (PRSS), to ensure that the provider's enrollment, contact information, and license information is up to date, for all of the provider's respective service locations. Under federal rules, MCOs and DMAS are prohibited from paying claims to network providers who are not enrolled in PRSS. Additional information is provided on the MCO Provider Network Resources webpage and includes links to resources, tutorials and contact information to reach Gainwell with any provider enrollment or revalidation related questions.  Dental providers should continue to enroll directly through the DMAS Dental Benefits Administrator, DentaQuest.

PROVIDER CONTACT INFORMATION & RESOURCES

Virginia Medicaid Web Portal Automated Response System (ARS)

Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice.

https://vamedicaid.dmas.virginia.gov/

Medicall (Audio Response System)

Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice.

1-800-884-9730 or 1-800-772-9996

Provider Appeals

DMAS launched an appeals portal in 2021. You can use this portal to file appeals and track the status of your appeals. Visit the website listed for appeal resources and to register for the portal.

https://www.dmas.virginia.gov/appeals/

Managed Care Programs

Cardinal Care Managed Care and Program of All-Inclusive Care for the Elderly (PACE).   In order to be reimbursed for services provided to a managed care enrolled individual, providers must follow their respective contract with the managed care plan/PACE provider.  The managed care plan may utilize different guidelines than those described for Medicaid fee-for-service individuals.

Cardinal Care Managed Care

https://www.dmas.virginia.gov/for-providers/managed-care/cardinal-care-…

PACE

Program of All-inclusive Care (virginia.gov)

Provider Enrollment

In-State: 804-270-5105

Out of State Toll Free: 888-829-5373

Email: VAMedicaidProviderEnrollment@gainwelltechnologies.com

Provider HELPLINE

Monday–Friday 8:00 a.m.-5:00 p.m.  For provider use only, have Medicaid Provider ID Number available.

1-804-786-6273

1-800-552-8627

Aetna Better Health of Virginia 

https://www.aetnabetterhealth.com/virginia/providers/index.html

 1-800-279-1878

 

Anthem HealthKeepers Plus 

http://www.anthem.com/

1-800-901-0020

 

Humana Healthy Horizons

Provider Services Call Center

1-844-881-4482 (TTY: 711)

https://provider.humana.com/medicaid/virginia-medicaid

Sentara Community Plan

1-800-881-2166 https://www.sentarahealthplans.com/providers

 

United Healthcare 

www.uhcprovider.com/

1-844-284-0146

 

Acentra Health

Behavioral Health and Medical Service Authorizations

https://vamedicaid.dmas.virginia.gov/sa

1-804-622-8900 

Dental Provider

DentaQuest

1-888-912-3456 

Fee-for-Service (POS)

Prime Therapeutics 

 

https://www.virginiamedicaidpharmacyservices.com/

1-800-932-6648