Updated Risk Screening Requirements for Skilled Nursing Facility and Hospice Providers Effective December 1, 2025
Download PDF
The purpose of this bulletin is to address changes to the risk-based screening and enrollment requirements for Skilled Nursing Facility (SNF) and Hospice providers enrolled with the Department of Medical Assistance Services (DMAS).
In accordance with Section 6401(a) of the Affordable Care Act (ACA), the Centers for Medicare and Medicaid Services (CMS) requires all state Medicaid agencies to screen and enroll and periodically revalidate providers in accordance with standards explained in the Code of Federal Regulations (CFR), at 42 CFR § 455 Subpart E.
Updated Screening Activities by Risk Level
All providers are screened in accordance with federally mandated requirements prior to the approval or renewal of their participation in Virginia Medicaid by DMAS. In addition to initial risk-based screening, DMAS performs monthly screening of all participating providers, as well as a comprehensive screening at the time of revalidation.
The screening measures required vary by categorical risk level, as defined by federal guidelines—limited, moderate, or high.
As part of recent federal updates, CMS has revised risk-based screening and enrollment requirements, stipulating that Skilled Nursing Facility (SNF) and Hospice providers must undergo:
- High-risk screening for initial enrollment, re-enrollment, and changes in ownership
- Moderate-risk screening for revalidations
A summary of these changes is included in the table below. All providers are required to revalidate at least every five years.
Effective December 1, 2025, DMAS will implement these mandatory updates to align with CMS directives.
Screening Activities by Risk Level | Limited Risk | Moderate Risk | High Risk |
| ü | ü | ü |
| Not Applicable | ü | ü |
| Not Applicable | Not Applicable | ü |
Note: Although Skilled Nursing Facilities (SNFs) will be classified as “High Risk” effective December 1, 2025, and subject to associated screening requirements, the Medicare revalidation application deadline for all SNFs has been extended from August 1, 2025, to January 1, 2026.
DMAS strongly encourages Skilled Nursing Facility (SNF)and Hospice providers to ensure their Medicare enrollment records are current. When a provider’s Medicare enrollment information is accurate and aligned with the details in their PRSS Medicaid enrollment application, DMAS may rely on the site visits and screening activities previously conducted by Medicare.
Additional information regarding screening and enrollment can be found on the DMAS Medicaid Enterprise System (MES) provider webpage.
For direct assistance, please contact DMAS’s provider enrollment vendor, Gainwell via email at virginiaproviderenrollment@gainwelltechnologies.com 1-888-829-5373.
To avoid disruption to claims payment through FFS and the MCOs providers must periodically check the DMAS provider portal, also known as the Provider Services Solution (PRSS), to ensure that the provider's enrollment, contact information, and license information is up to date, for all of the provider's respective service locations. Under federal rules, MCOs and DMAS are prohibited from paying claims to network providers who are not enrolled in PRSS. Additional information is provided on the MCO Provider Network Resources webpage and includes links to resources, tutorials and contact information to reach Gainwell with any provider enrollment or revalidation related questions. Dental providers should continue to enroll directly through the DMAS Dental Benefits Administrator, DentaQuest.
Virginia Medicaid Web Portal Automated Response System (ARS) Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice. | |
Medicall (Audio Response System) Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice. | 1-800-884-9730 or 1-800-772-9996 |
Provider Appeals DMAS launched an appeals portal in 2021. You can use this portal to file appeals and track the status of your appeals. Visit the website listed for appeal resources and to register for the portal. | |
Managed Care Programs Cardinal Care Managed Care and Program of All-Inclusive Care for the Elderly (PACE). In order to be reimbursed for services provided to a managed care enrolled individual, providers must follow their respective contract with the managed care plan/PACE provider. The managed care plan may utilize different guidelines than those described for Medicaid fee-for-service individuals. | |
Cardinal Care Managed Care | https://www.dmas.virginia.gov/for-providers/managed-care/cardinal-care-… |
PACE | |
Provider Enrollment | In-State: 804-270-5105 Out of State Toll Free: 888-829-5373 Email: VAMedicaidProviderEnrollment@gainwelltechnologies.com |
Provider HELPLINE Monday–Friday 8:00 a.m.-5:00 p.m. For provider use only, have Medicaid Provider ID Number available. | 1-804-786-6273 1-800-552-8627 |
Aetna Better Health of Virginia | https://www.aetnabetterhealth.com/virginia/providers/index.html 1-800-279-1878
|
Anthem HealthKeepers Plus | 1-800-901-0020
|
Humana Healthy Horizons Provider Services Call Center | 1-844-881-4482 (TTY: 711) |
Sentara Community Plan | 1-800-881-2166 https://www.sentarahealthplans.com/providers
|
United Healthcare | 1-844-284-0146
|
Acentra Health Behavioral Health and Medical Service Authorizations | https://vamedicaid.dmas.virginia.gov/sa 1-804-622-8900 |
Dental Provider DentaQuest | 1-888-912-3456 |
Fee-for-Service (POS) Prime Therapeutics
| https://www.virginiamedicaidpharmacyservices.com/ 1-800-932-6648 |