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Federal Public Health Emergency Extended & End of Nursing Facility Flexibility

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Effective Date:

All Providers Participating in the Virginia Medicaid and FAMIS Programs
Karen Kimsey, Director Department of Medical Assistance Services (DMAS)

The purpose of this bulletin is to inform providers that:

  1. The Federal Public Health Emergency was recently extended until July 15, 2022, and
  2. The Centers for Medicare and Medicaid Services (CMS) has announced that the nursing facility flexibility related to nurse aide training will end on June 6, 2022.  

With regard to the nurse aide training flexibility, the traditional four months of time allowed by CMS Nursing Facility Requirements of Participation for certification of nurse aides in training will re-start on June 6, 2022.  This means nurse aides in training must become certified before October 6, 2022 to continue working in a nursing facility. If a nurse aide in training is not certified by October 6, 2022, they cannot continue working in that capacity, except for those who are experiencing testing and/or training capacity issues and have received approval from their state official.

To learn more about the DMAS COVID-19 response, please go to this link. To review DMAS flexibilities and policies that remain in effect, please download the PDF document here.



Virginia Medicaid Web Portal Automated Response System (ARS)

Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice.

Medicall (Audio Response System)

Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice.

1-800-884-9730 or 1-800-772-9996


Service authorization information for fee-for-service members.


Provider Appeals

DMAS launched an appeals portal in 2021. You can use this portal to file appeals and track the status of your appeals. Visit the website listed for appeal resources and to register for the portal.

Managed Care Programs

Medallion 4.0, Commonwealth Coordinated Care Plus (CCC Plus), and Program of All-Inclusive Care for the Elderly (PACE).  In order to be reimbursed for services provided to a managed care enrolled individual, providers must follow their respective contract with the managed care plan/PACE provider.  The managed care plan may utilize different guidelines than those described for Medicaid fee-for-service individuals.

Medallion 4.0

CCC Plus


Magellan Behavioral Health

Behavioral Health Services Administrator, check eligibility, claim status, service limits, and service authorizations for fee-for-service members.

For credentialing and behavioral health service information, visit:, email:,or

Call: 1-800-424-4046


Monday–Friday 8:00 a.m.-5:00 p.m.  For provider use only, have Medicaid Provider ID Number available.



Aetna Better Health of Virginia


Anthem HealthKeepers Plus


Molina Complete Care


1-800-424-4524 (CCC+)

1-800-424-4518 (M4)

Optima Family Care


United Healthcare


1-844-752-9434, TTY 711

Virginia Premier

1-800-727-7536 (TTY: 711),