Contact Information
Address
Acentra Health
6802 Paragon Place, Suite 440
Richmond, VA 23230
Phone
Local Phone: 804.622.8900
Tollfree: 888.827.2884
Fax: 877.652.9329
To place a TTY call for Hearing impaired dial 711
If you require assistance or program information in a language other than English, please don't hesitate to contact our Customer Service Number listed above.
Email
Acentra Health DMAS Provider Email (do not include PHI): VAproviderissues@kepro.com
Insurance Providers
Aetna Better Health
1.855.652.8249 or TTY: 711
www.aetnabetterhealth.com/virginia
Anthem HealthKeepers Plus
1.855.323.4687 or TTY: 711
www.anthem.com/vamedicaid
Magellan Complete Care of VA
1.800.424.4524 or TTY: 711
www.MCCofVA.com
Optima Health Community Care
1.888.512.3171 or 1.757.552.8360 or TTY: 711
www.optimahealth.com/communitycare
UnitedHealthcare Community Plan
1.866.622.7982 or TTY: 711
www.uhccommunityplan.com/va
Virginia Premier Health Plan
1.877.719.7358 or TTY: 711
www.vapremier.com
Other Contacts
DMAS Provider Helpline: 1.800.552.8627
DMAS Provider Enrollment: 1.888.829.5373
DMAS Recipient Helpline: 1.804.786.6145
DMAS Transportation (Modivcare)
www.modivcare.com/login
transportation@dmas.virginia.gov
Cover Virginia: 1.855.242.8282
Cover Virginia GAP Processing Unit: 1.855.869.8190
Acentra Health Provider Outreach and Training Coordinator for Virginia (Behavioral Health and Medical Services)