
Provider Appeals
Portal Training
Portal Training
Who should use these training resources?
If you are a Virginia Medicaid provider or provider representative who wants to learn more about using the Appeals Information Management System (AIMS) portal to file an online appeal or other appeals-related task, you are in the right place. Reminder: If the action being appealed stems from a Medicaid Managed Care Organization (MCO) you must exhaust the appeal rights with the MCO before you can file your appeal with DMAS.
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Use these training resources to learn how to use the AIMS portal to:
- - File an appeal
- - Submit supporting documentation for your appeal
- - Review decisions or actions taken
We have developed a library of training resources to help use the AIMS portal to manage your appeals process. Watch a video, locate step-by-step instructions in a comprehensive user guide, or find answers to frequently asked questions, all right here.
User Guide
Find the step-by-step instructions for conducting appeals tasks in the AIMS portal here:
AIMS Portal User Guide for Providers
Videos
Watch these short videos to guide you through the common appeals tasks that you can conduct in the AIMS portal:
- 1 - Login and Create Profile
- 2 - AIMS-Navigation
- 3 - Create New Informal Appeal
- 4 - Create New Formal Appeal
- 5 - Monitoring Appeals
- 6 - Withdraw an Appeal
- 7 - Uploading and Downloading Documents
- 8 - Closed Cases
You Try Practice Simulation
After you watch the videos (above), practice conducting common appeal tasks by completing "You Try" scenarios in a simulated AIMS environment here:
AIMS Portal You Try Scenarios for Providers
FAQs - Frequently Asked Questions
Find answers to frequently asked AIMS portal questions here:
AIMS Portal FAQ for Providers
* If you experience any difficulty registering for the AIMS portal, please retry after 5 minutes.
Need technical support while accessing or using the AIMS portal? Call 804-486-2865. If you have questions regarding an appeal, call the DMAS Appeals Division at 804-371-8488.