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Appeals Agency Training

Agency & DMAS Contractors
Appeals Portal Training

Who should use these training resources?

If you are responsible for administrating or supporting your organization in the Virginia Medicaid appeals process, you are in the right place.   These resources provide training on how to perform appeals-related tasks in the Appeals Information Management System (AIMS) portal.

Learn how to use the AIMS portal to:

- View pending appeals for your organization

- Confirm upcoming hearings for clients

- View open and closed appeals

- Upload and download documentation related to an appeal

- Update contact information for your organization

We have developed a library of training resources to help you use the AIMS portal to conduct your appeals tasks.   Watch a video, locate step-by-step instructions in the comprehensive user guide, practice conducting appeals tasks in a simulated AIMS portal environment, or find answers to frequently asked questions, all right here.


User Guide

Find the step-by-step instructions for conducting appeals tasks in the AIMS portal here:
AIMS Portal User Guide for Agencies and Contractors



Watch these short video tutorials to guide you through conducting common agency appeals tasks in the AIMS portal:


You Try Practice Simulation

After you watch the videos that are relevant to your appeals role in your organization, practice conducting the tasks by completing "You Try" scenarios in a simulated AIMS environment here:

AIMS Portal You Try Scenarios for Agencies and Contractors


FAQs - Frequently Asked Questions

Find answers to frequently asked questions for conducting appeals tasks in the AIMS portal here:
AIMS Portal FAQ for Agencies and Contractors


Click below to request access to the Appeals Information Management System (AIMS) portal as an agency or DMAS contractor user.

* If you experience any difficulty registering for the AIMS portal, please retry after 5 minutes.

Once you have an AIMS portal account, click here or click the blue Login button at the top of this page to log in and get started.


Need technical support while accessing or using the AIMS portal?  Call 804-486-2865. If you have questions regarding an appeal, call the DMAS Appeals Division at 804-371-8488.