Transportation
Am I required to attach an invoice report form to my daily trip logs?
Yes, billing invoice forms are required to be submitted with all original daily trip logs.
Can a non-emergency transportation provider contract directly with DMAS?
No, NEMT transportation providers must contract with LogistiCare. LogistiCare is the DMAS contracted Transportation Broker that is responsible for assigning and paying for FFS Medicaid transportation.
Can I fax or email my billing invoice form and trip logs to the claims center?
No, billing invoice forms and trip logs cannot to be faxed or emailed. The original documents must be sent via USPS mail, FedEx, UPS etc. and must be received by 5 PM EST on or before the “Invoice Due to Claims Center” date.
Can I obtain NEMT program information in a non-English Language?
Yes, for assistance please call LogistiCare at 866-386-8331.
How do I get a new job number assigned?
The claims center does not and cannot assign trip numbers. Please contact the Utilization Review Department at 866-809-4620 ext. 2655 and request assistance. They will research the request. You will receive notification of a new job number or denial.
How do I make sure I’m being paid for the LogistiCare authorized attendant I’ve assigned to my vehicle(s)?
Your attendant payment will be listed in the “Attendant” column of the LogistiCare Batch Verification Detail Report.
How do I resubmit trips for payment?
Resubmissions should be sent to the claims center with the trip logs and the reason for resubmission. Complete the Resubmit Form. If you feel the information you submitted is accurate and need assistance making corrections, please contact the Utilization Review Department.
How do I sign up for direct deposit?
Contact your Regional Office and request an EFT (Electronic Funds Transfer) form. Complete the form and return it to the claims center for processing.
How long does it take for direct deposit to become effective?
It normally takes 3- 4 weeks to process an EFT application. If you decide to cancel your EFT, please complete another EFT form to cancel the transfer. This should be done 2-3 weeks prior to your next payment. Download the file or contact your Regional Office and request an EFT (Electronic Funds Transfer) form.
How long does it take for my invoice or batch of trip logs to be processed for payment?
Claims received by the Invoice Due to Claims Center date (see Virginia Provider Payment Schedule) will be processed by the following Check Disbursement Date.
I did not receive a check or my Electronic Funds Transfer (EFT), what do I do?
Please allow a minimum of ten (10) business days from the date the check was disbursed before contacting the claims center. After you have allowed a minimum of ten days, please contact the claims center at 866-907-1502. Only after ten business days will LogistiCare stop a payment and reissue a check. If you are using EFT, please allow twenty-four (24) hours for the monies to post to your account.
I submitted some trips, but I did not get paid for all of them. Why?
Please reconcile your invoice against the Batch Detail Report, there may be denied trips. If you feel that a trip was denied in error or omitted, please resubmit the trip for processing. Please include a copy of your trip log and the Resubmit Form with your resubmission.
My claim was denied because the vehicle and/or driver are invalid, what does this mean?
Invalid Driver/Vehicle means that your driver and/or vehicle are not compliant with the requirements of the Transportation Agreement. Contact your Regional Manager and the Compliance Specialist Team immediately.
My mileage is not correct, what should I do?
The claims center does not and cannot change mileage. Any mileage discrepancies will have to be discussed with your Regional Office. Please refer to your Transportation Agreement regarding mileage. Mileage is calculated as the shortest distance in street or road miles from the pick-up point to the destination. If you believe there to be a mileage error, you must bring it to LogistiCare’s attention before running the trip. LogistiCare will review the trip or trips in question and may reference other software to verify the distance. Any correction remains the sole decision of LogistiCare. If you are not satisfied with LogistiCare’s decision regarding the mileage, you may reroute the trip. Performance of a trip constitutes acceptance of the mileage provided by LogistiCare.
My rates are not correct, what do I do?
The claims center pays according to rates that are in the Transportation Agreement between the transportation provider and LogistiCare. In the event that you feel your rates are incorrect, please contact your Regional Manager immediately.
What does it mean if LogistiCare shows my trip was assigned to another provider?
The job number that you submitted is in LogistiCare’s system; however, it is assigned to another Transportation Provider. If you performed the trip, contact the Transportation Provider Line or Utilization Review Department for resolution.
What is the contact information for LogistiCare’s Virginia Claims Center?
You can email the LogistiCare Virginia Claims Center at vabillingsops@logisticare.com. You can also contact the claims department at 866-907-1502.
When are the billing invoice form and trip logs due in the Claims Center?
Billing invoice forms and trip logs are due by the dates on the Virginia Provider Payment Schedule for the current year.
When are the checks mailed or funds deposited into my account?
Checks are mailed or payments are posted to your account on the Check Disbursement date indicated on the Transportation Provider Payment Schedule.
Where do I mail my invoice and trip logs?
LogistiCare’s Claims Center
798 Park Avenue NW
Norton, VA 24273
Why were my trips denied?
Trips can be denied for various reasons (invalid driver, no pick up time, no signatures, no drop off time, no per trip billed amount, non-compliant vehicles/drivers, etc). Denial reasons will be listed on the Transportation Provider Detail Report.